Terms and Conditions (B2C)
Our terms and conditions are based on the below international trading directives and conventions:
- European Union directive 1999/44/EC; “Sale of consumer goods and associated guarantees”
- European Union directive 2011/83/EU; “Consumer rights”
- United Nations convention E.10.V.14; “Contracts for the International Sale of Goods (CISG)”
The web site is owned and operated by
Lotus Electronics ApS, DK-6430 Nordborg, Denmark
EU VAT-ID: DK37811297
All prices are listed in DKK (Danish Kroner) without VAT included. Item prices do not include shipping. 25% Danish VAT is applicable to customers located within the European Union. VAT, handling- and delivery costs will be calculated and added to the order total during checkout.
Payment using PayPal, credit card (when offered by PayPal) and bank transfer (SEPA countries only) is available. An ordered item is not reserved until payment has been received in full.
Orders are delivered to the shipping address provided by the customer during checkout. Delivery is provided using an appropriate carrier at the discretion of the seller. Be informed that we group orders together and ship every 1-2 weeks, so please allow up to 10 business days before your order is processed. You will be notified by e-mail as soon as your order has been shipped. Orders shipped to customers outside the European Union may be subject to import taxes etc. Any taxes are the sole responsibility of the customer.
No physical software medium is included unless clearly stated otherwise on the item’s product page. Any required product software is freely available online at . Software updates may be made available at the discretion of the seller. The customer must possess any skills and third-party hardware/software tools that may be required in order to transfer binary files to the target computer platform. In the event that the prerequisite skills or third-party tools are not available, the customer may, against a reasonable fee, request a physical medium containing the latest product software versions available at the time of order processing.
The seller is liable for any item defect that exists at the time of delivery. The customer is entitled to have a defective item repaired or replaced free of charge, unless this is impossible or disproportionate. In this case the seller can offer an appropriate price reduction or a full refund. The customer must inform the seller of any defect within 2 months from the date on which the defect was detected, and no later than 24 months from the date of purchase. Unless proven otherwise any defect reported within 6 months from the date of purchase is presumed to have existed at the time of delivery. Any defect resulting from incorrect installation or improper handling or use of the item is not covered by the seller liability.
If the customer is entitled to repair, replacement or a full refund, the defective item must be returned to the seller. Any uninstall instructions and handling precautions in the user manual and instructions provided by the seller must be observed and the item must be safely packaged. The customer must request an RMA (Return Merchandise Authorization) from the seller prior to returning the defective item. Any reasonable return shipping costs will be refunded by the seller if the customer provides a receipt. Collect on Delivery (COD) packages are not accepted.
The right to withdraw from a purchase is exclusively available to customers located within the European Union.
The customer has the right to withdraw from a purchase. To invoke the right to withdrawal the customer must inform the seller within 14 days from the date of delivery. The seller will reimburse the original item- and shipping cost after the item has been safely returned to the seller.
Any uninstall instructions and handling precautions in the user manual and instructions provided by the seller must be observed and the item must be safely packaged. The customer must request an RMA (Return Merchandise Authorization) from the seller prior to returning the item. The item must be returned within 14 days of invoking the right to withdrawal. The return shipping cost is the responsibility of the customer. The customer is liable for the item until received by the seller. Any item showing signs of use or returned without the original packaging or without all delivered accessories will be treated as used. An ESD sensitive item with a broken seal will always be treated as used due to the risk of latent failures. In such case the resulting value loss will be estimated by the seller and subtracted from the reimbursement. Collect on Delivery (COD) packages are not accepted.
Updated on 2018 May 19